Contact Us

Get in touch: we're here to help!

Get support your way

  • Live Chat

    Need immediate assistance? Our friendly and knowledgeable support team is available via live chat to answer your questions and guide you through any issues. Click the chat icon in the bottom right corner of our website to start a conversation.

    Average response time: <1 hour

  • Message us on social media

    Can't find the answer you're looking for? Reach out to us via our social media channels for a quick response. We're active on Facebook & Instagram, and our team is ready to assist you with any questions or concerns you may have.

    Average response time: <1 hour

  • Contact Form

    Prefer to leave us a message? Fill out our easy-to-use contact form on the "Contact Us" page, and we'll get back to you as soon as possible. Share your concerns or inquiries, and we'll provide the help you need.

    Average response time: <24 hours

  • Direct Email

    Prefer a more direct approach? Drop us a line at support@bikerr.com, and our dedicated support team will get back to you promptly. We're here to help with any questions or concerns you may have about our products or services.

    Average response time: <24 hours

  • Help Articles

    Looking for some self-help options? Browse our extensive library of help articles, featuring step-by-step guides, troubleshooting tips, and detailed explanations. You'll find expert advice on everything from choosing the right part to installation and maintenance.

  • Frequently Asked Questions

    Still have questions? Our Frequently Asked Questions (FAQs) section covers a wide range of common queries, from shipping and returns to product compatibility and warranties. Check out the FAQs page for quick answers to your most pressing questions.

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FAQs

What types of motorcycle parts and accessories do you offer?

We offer a wide range of motorcycle parts and accessories, including engine components, exhaust systems, suspension parts, braking systems, tires, and maintenance items. Additionally, we provide riding gear, apparel, and other accessories to enhance your riding experience.

How can I find the right part or accessory for my specific motorcycle make and model?

To find the right part or accessory for your motorcycle, you can use our website's search function or browse by category. Simply input your motorcycle's make, model, and year to find compatible products.

Do you offer aftermarket parts, OEM parts, or both?

We offer both aftermarket and OEM parts to cater to a wide range of customer needs and preferences. Special orders can be arranged for OEM parts; however we always recommend going directly to the manufacturer first.

How long does it usually take for my order to be shipped?

Orders are typically processed and shipped within 1-3 business days. The delivery time will depend on the shipping option you choose during checkout.

What shipping options do you offer, and how much do they cost?

Typically we will ship your order via Sendle, who have arrangements with courier companies all over Australia. We offer flat-rate shipping across 80% of our stock, ,however please note that costs may also vary depending on the chosen method, package weight, and destination. Shipping rates will be calculated at checkout.

Can I track my order once it has been shipped?

Yes, once your order is shipped, you'll receive a confirmation email with a tracking number that allows you to monitor the progress of your shipment.

What is your return policy if I'm not satisfied with my purchase?

We offer a 30-day return policy on eligible items. If you're not satisfied with your purchase, you can return it in its original condition for a refund or exchange. Please refer to our return policy page for more details.

Do you offer any warranties or guarantees on the products you sell?

How do I know if a part is compatible with my motorcycle?

Our website allows you to search for products based on your motorcycle's make, model, and year. Additionally, product descriptions often contain compatibility information. Please note, that we do not guarantee compatibility for any parts sold on our site.

Can I get assistance with installation or troubleshooting if I'm having difficulty with a product?

We always recommend having your parts fitted by a qualified professional. However, our customer support team is available to help with installation and troubleshooting inquiries. Please contact us via email, phone, or live chat for assistance.

How can I stay updated on the latest products, deals, and news from Bikerr?

To stay updated on the latest news and offers, you can subscribe to our newsletter, follow us on social media, or regularly check our website.

Are there any international shipping restrictions or additional fees for customers outside of Australia?

International shipping is available for most products, but restrictions may apply to certain items or destinations. Additional fees, such as import duties and taxes, may be incurred for international orders. These are the responsibility of the customer.

What payment methods do you accept, and is my information secure during the checkout process?

We accept major credit cards, PayPal, and other secure payment methods. Our website uses SSL encryption to protect your personal information during the checkout process.

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